Terms and Conditions

By making a purchase from Josie Grimes Artworks, through the online shop, invoicing, bank transfer or any other type of payment you are agreeing to the terms and conditions outlined here.

I strive on excellent customer service and want to make each commission an easy and enjoyable experience. Although most commissions are completed as expected I will always be available to help should any issues arise. 

Commissions may be turned down by me, the artist, if I feel it is inappropriate for me to carry out a specific commission, or if I feel I cannot create the expectation of the commission.

Artworks

All copyright and reproduction rights are reserved by the artist of any artwork, this includes commissions. By commissioning from me you give me the rights to use your photo(s) to produce artwork from. You also give me the right to display this artwork in any form for example, on advertisement, my website and all social media pages. If you wish for me to not put your commissioned artwork on social media and/or my website you must request this before getting booked in, as I may wish to decline your commission. If you are happy for me to publish your artwork online but after a certain date such as a birthday etc, then please request this as I would be more than happy to oblige.

Turnaround

By getting booked in you agree that there is no deadline for when you receive your portrait. You will be added to the waiting list and your portrait will be started on once all commissions booked in before yours are completed, however long this takes. However, it shouldn’t exceed two years, I would close my books if I feel I have the amount of bookings that would exceed this timescale. 

Cancellations 

All purchases are non-refundable, this includes 50% deposits. If you have paid a deposit and either wish to cancel your commission, or you do not wish to receive the portrait (whether completed or not), you are not entitled to a partial or full refund. If you have paid a deposit and do not wish to complete your purchase you will not receive your portrait and you are not entitled to any refund, the artwork will be kept in safe storage for 12 months (in case you change your mind) and then discarded. If in the unlikely event that I cannot fulfil your commission, you are entitled to a full refund. Refunds are usually made via bank transfer, so I will need your bank details such as the account number and sort code. If you have made a payment via Square invoice, I can usually put a refund through to the card you used (refunds take 2-10 working days to show in your account).

Shipping

Josie Grimes Artworks offers shipping to UK and Isle of Man addresses only, excluding Northern Ireland. You must enter your shipping address at checkout correctly, or if purchasing from me through email you must accurately write your full address. If you have entered or typed an incorrect shipping address and your portrait has been delivered to that address, it is not the responsibility of Josie Grimes Artworks to retrieve that portrait and you are not entitled to a refund. If in the very unlikely event your portrait has been dispatched to a different address to what you have entered you are entitled to receive a full refund, or a new artwork at the same price (if you choose to have a new artwork done for you, you will be added to the end of my waiting list). Parcels are always sent with either Royal Mail or Parcelforce depending on the size of the parcel. Artworks are always sent extremely well packaged and fully insured against the total cost of the portrait(s). Although every effort is made to deliver your parcel on or around the date stated by the courier, it is not the responsibility of Josie Grimes Artworks if your parcel is not delivered on time. If in the unlikely event that your parcel is lost, a claim will be made for compensation against the total cost of your order. Refunds will only be issued after a claim has been accepted with the courier, as they may wish for you to fill in a form to declare you have not received your parcel – this could take a few weeks for the claim to go through. As soon as the compensation amount has been received you will be issued with a full refund (please see cancellations section for information on refunds). You will be contacted with any updates on this process should it be necessary. 

Return agreement

All artworks are non-refundable and non-returnable as they are custom made. If in the unlikely event your artwork arrives damaged you must take photographs of the damages and send them to me within 3 days of receiving the parcel. I will then start the process of claiming compensation from Royal Mail/Parcelforce using your photos. Refunds will only be issued after a claim has been accepted with the courier, as they may wish for you to fill in a form to declare the artwork arrived to you damaged – this could take a few weeks for the claim to go through. As soon as the compensation amount has been received you will be issued with a full refund (please see cancellations section for information on refunds). You will be contacted with any updates on this process should it be necessary. If only the mount has been damaged in transit and not the artwork itself, I would recommend either remounting it, or sending your portrait back to me for me to remount – return postage will be reimbursed once I have received the parcel, and the costs of the new artwork mount and the postage of sending it back to you will be covered by me.

Gift Vouchers 

Gift vouchers are dispatched within 3 working days of purchase. Gift vouchers cannot be redeemed for cash, and they have an expiry of 1 year. Each gift voucher is worth the amount stated in GBP, this amount can go against any product offered at Josie Grimes Artworks at the time of redeeming except for gift vouchers. Prices of portraits can change at any time, so it is recommended that you claim your gift voucher as soon as possible after receiving it, as prices may increase after the gift voucher has been purchased. 

Prices

Prices can change at any point and they tend to rise on average once a year, this mimics the increase of quality materials used, an increase on material costs and the advance in professional skill. 

I hope you will be happy with commissioning from Josie Grimes Artworks and have a good customer experience. If you have any concerns or complaints, please contact me by email at josiegrimesartworks@gmail.com and hopefully I can resolve any problems for you.

If you have any questions at all regarding purchasing from Josie Grimes Artworks, please get in touch.